British Airways probes customer data theft, says 380,000 transaction details compromised

British Airways

The personal and financial details of people who booked flights on the airline's website and app between August 21 and September 5 were affected.

BA said it is in the process of contacting all affected customers.

British Airways said on Thursday that it was investigating a theft of customer data from its website and from its mobile application.

Chief executive Alex Cruz says the company is "100% committed" to compensating customers who have had financial information stolen.

Reportedly, travel and passport details have not been breached.

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'We have notified the police and relevant authorities'.

The airline also cautioned its customers against password theft and urged them to choose a unique one which is not used for any other online account.

"Specialist officers from the NCA's National Cyber Crime Unit are managing the ongoing investigation and are on site working with BA to gain a better understanding of the incident", the NCA said. If the organization can not identify the persons affected by the breach, it would make sense that a public announcement of this magnitude to count as notification.

If European data regulators decide that the airline doesn't take customer data protection seriously enough, they could fine it up to 4% of annual revenue under the recent General Data Protection Rules (GDPR).

Will I have to get a new card?

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Email addresses, customer names, home addresses and payment card information are among the information stolen.

BA apologised in July after technology issues caused dozens of its flights to and from London's Heathrow Airport to be cancelled.

Data security expert Trevor Reschke said that like any website which sees large volumes of card transactions, British Airways was a ripe target for hackers.

IAG also owns Spanish carriers Iberia and Vueling, as well as Irish airline Aer Lingus.

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