Massive outage at O2 affects 32m customers

Ericsson software campus Athlone

Calls and texts were, initially at least, unaffected but some users later reported they were unable to place telephone calls.

O2 UK CEO Mark Evans said the company would be working with systems and equipment provider Ericsson "through the night", and that a full service should be restored by Friday morning.

Ericsson said that, with the cause of the issue now isolated, it was working to get all of its customers back online.

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'A statement reads: "The network issue we are now experiencing remains a top priority for us and we are working as quickly as possible to fix the issues".

Tens of millions of smartphone users in Britain lost internet access today after a software glitch brought down O2's data network.

British customers reported not being able to use mobile data to access the internet and the operator's network on Thursday - which was the result of a technical fault.

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SoftBank said the outages stemmed from problems at exchanges for its high-speed wireless LTE network, while O2 blamed an issue in a third-party supplier's system that was impacting services globally. MVNOs affected include Tesco Mobile, GiffGaff, Sky Mobile and Lycamobile.

Updated: O2 blames problem on supplier's software, says the problem could be hitting other networks around the world too.

The Japanese company, which plans to list its domestic unit in a $21 billion IPO later this month, said the problem was resolved after four and a half hours by reverting to an older version of Ericsson's software.

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"We're aware that our customers are unable to use data this morning", the company admitted in a statement. "We fully appreciate it's been a poor experience and we are really sorry". They're now working hard to resolve the issue so we would imagine it won't be too long before its back up.

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